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Privacy Policy

Last Updated: August 26, 2025.

At Luminance Loft (“we,” “us,” “our”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website [www.luminanceloft.com], use our services, or interact with us in any way.

By using our Site and Services, you agree to the practices described in this Policy.

  1. Information We Collect
  2. We may collect the following types of information:

    1. Personal Information
      1. Name, email address, phone number, billing and shipping address.
      2. Account login details if you register.
      3. Payment information (processed securely through third-party providers; we do not store card numbers).

    3. Order & Transaction Data
      1. Purchase history, products viewed, and items in your cart.
      2. Delivery and returns information.

    5. Technical Information
      1. IP address, browser type, device details, operating system.
      2. Cookies, analytics, and browsing activity on our Site.

    7. Marketing & Communication Data
      1. Preferences for receiving promotional messages.
      2. Interactions with our emails, SMS, or ads.

  5. How We Use Your Information
  6. We use your information for the following purposes:
    1. Order Processing → to confirm, process, deliver, and track your purchases.
    2. Customer Service → to respond to inquiries, handle returns/exchanges, and provide support.
    3. Personalisation → to recommend products, show relevant offers, and enhance your shopping experience.
    4. Marketing → to send you newsletters, promotions, and updates (only if you opt in).
    5. Legal & Compliance → to meet regulatory requirements, prevent fraud, and ensure transaction security.

  8. Sharing of Information
  9. We value your privacy and only share your data when necessary:
    1. Service Providers → delivery partners, payment processors, IT providers who help operate our Site.
    2. Legal Obligations → when required by law, regulation, or government request.
    3. Business Transfers → if our business undergoes a merger, acquisition, or sale of assets, your data may be transferred.
  11. We do not sell your personal information to third parties.

  12. Cookies & Tracking Technologies
  13. We use cookies, pixels, and similar tools to:
    1. Remember your preferences (cart items, login).
    2. Analyse website performance and traffic.
    3. Deliver personalized ads.
  15. You may disable cookies in your browser, but some Site features may not function properly.

  16. Data Retention
  17. We retain your personal data only as long as necessary to:
    1. Fulfil orders, returns, and legal obligations.
    2. Resolve disputes and enforce agreements.
    3. Improve services.
  19. When no longer needed, data is securely deleted or anonymised.

  20. Security of Information
  21. We implement technical and organisational measures to protect your information, including:
    1. Secure Socket Layer (SSL) encryption for payments.
    2. Limited access to personal data by authorised staff only.
    3. Regular security audits and updates.
  23. However, no system is 100% secure, and we cannot guarantee absolute protection.

  24. Your Rights
  25. Depending on local data protection laws, you may have the right to:
    1. Access the personal data we hold about you.
    2. Request correction of inaccurate or incomplete data.
    3. Request deletion of your personal data (subject to legal obligations).
    4. Opt out of marketing communications at any time.
    5. Withdraw consent for processing where consent is the basis.

  27. To exercise your rights, contact us (see Section 10).

  28. Children’s Privacy
    Our Site is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe we have inadvertently collected such data, please contact us for deletion.

  29.  International Data Transfers
  30. If we transfer your data outside of Tanzania, we ensure appropriate safeguards (such as secure hosting and data protection agreements) are in place to protect your information.

  31. Contact Us
  32. If you have questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us:

    1. Luminance Loft
    2. Email: [support@luminanceloft.com]
    3. Phone: [+255 XXX XXX XXX]
    4. Address: [Physical Address]

  34. Changes to This Privacy Policy
  35. We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Significant changes may also be communicated via email or notifications.