Shipping & Delivery
At Luminance Loft, we are committed to making your shopping experience seamless from order placement to delivery. This page outlines how and when your order will reach you. Delivery fees are calculated by your location and displayed clearly at checkout before you confirm your order.
Free Delivery → Orders above TZS 150,000 (Dar es Salaam only).
Delivery Timeline → Same day for orders placed before 2:00 PM.
Delivery Hours → Monday to Saturday, 9:00 AM – 7:00 PM.
Fee Structure → Delivery fees vary by area within Dar es Salaam. The exact fee for your location will appear at checkout.
Nationwide Coverage → We deliver across Tanzania via trusted courier partners.
Delivery Timeline → Typically 2–5 business days, depending on distance and courier schedules.
Fee Structure → Calculated at checkout based on your location and courier rates.
Choose Pick Up In-Store at checkout.
Available for free on all orders.
Orders are usually ready for collection within 2-4 hours. You’ll receive an SMS/email when your order is ready.
Currently we deliver within Tanzania only. Regional and international delivery options are coming soon.
You will receive an SMS/email confirmation once your order has been dispatched.
Tracking details and live status updates are available via your Luminance Loft account dashboard.
Delivery times are estimates and may be affected by weekends, public holidays, or promotional sales periods.
Please ensure your delivery address and contact information are accurate at checkout to avoid delays.
If you miss a delivery, our courier partner will attempt re-delivery or contact you to reschedule.
Large or bulk orders may require additional handling time — our Customer Care team will notify you if this applies.
Our Customer Care team is here to assist with all delivery inquiries:
Email: support@luminanceloft.com
Phone: +255 XXX XXX XXX
WhatsApp: +255 XXX XXX XXX